Small to Medium-sized Business (SMB) IT Support and Consultancy

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  • Small Business (SMB) IT Support

Choose a plan to suit you

We provide plans based on Budget and needs

Home office or small business

Silver

Perfect for start-ups and home businesses where systems knowledge is not at the top of your agenda. Let us do the worrying.

  • IT Help Support Package
  • Dedicated Account Manager
  • No Nonsense Computer Support
  • Annual Reviews and a customised service for your business
  • All issues adhere to 4-hour SLA
  • Quick setup, satisfaction guaranteed

SME's with smaller networks

Gold

Our most popular package – this lever guarantees your business service needs are met within an acceptable timeframe.

  • Advanced support package for a more inclusive support experience
  • Dedicated Technical Lead to recommend IT-related improvements to your business and its processes
  • All issues adhere to a 2-hour SLA, guaranteed
  • Account & Project management
  • Proactive server monitoring and many other bespoke options
  • Includes an initial IT audit

Larger enterprise level networks

Platinum

Like having an IT manager and support right there when you need it. This plan Includes everything in the silver and gold tiers

  • Proactive maintenance, Emergency hardware loan service, IT software and inventory management
  • Live monitoring of all servers, strategic Infrastructure roadmap, IT Budgeting and Governance report
  • All issues adhere to a 1-hour SLA and are prioritised in our support queues
  • Complete customisation
  • Full-featured Support Package for in-depth monitoring and unparalleled service

Compuer Assistance knows SMB's

A wide range of IT support business services

Computer Assistance offer many IT services that can be beneficial to a small or medium-sized business (SMB):

  1. Cloud computing: This allows businesses to access and store data and applications over the internet, rather than on a local computer or server. This can be cost-effective and allow for greater flexibility and scalability.
  2. Managed IT services: This involves outsourcing the management and maintenance of a company’s IT infrastructure. This can save time and resources for the business and ensure that IT issues are promptly addressed.
  3. Cybersecurity: Protecting a business’s data and systems from cyber threats is crucial. IT services we offer include measures such as antivirus software, firewalls, and training for employees on how to avoid phishing scams and other types of cyber-attacks.
  4. Data backup and recovery: Losing important data due to a hardware failure or other disaster can be costly. We provide solutions for backing up data and recovering it in the event of an emergency.
  5. Collaboration tools: These can include platforms such as video conferencing and project management software, which can help teams to communicate and work together more efficiently, even when working remotely.

Disposal

When hardware reaches the end of its life, it is important to dispose of it properly in order to protect the environment and protect sensitive data.

Upgrades

As technology advances, businesses may need to upgrade their hardware in order to stay competitive and meet the changing needs of their customers.

IT hardware support is an important aspect of running a small or medium-sized business

Hardware Support for Small Business

Maintenance

This can include regular updates and patches, as well as repairs and replacements when hardware fails or becomes outdated.

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Procurement

Choosing the right hardware is crucial for the smooth operation of a business. This can include selecting the right computers, servers, networking equipment, and other hardware based on the specific needs of the business.

Installation

Proper installation of hardware is important to ensure that it is set up and configured correctly. This can include installing software, setting up networks, and configuring security measures.

Additional Services

Specialist SMB Services We Offer

On Site SMB IT Support

We come to your home or business and sort the problem out, for emergencies or for scheduled hours every week

24x7 IT Support

Don’t wait. We can be there even out of working hours. Our SMB IT Support Services can have a 20 Minute SLA

SMB Data Protection

Our SMB IT Services will ensure your data is protected and secured. Our proactive, IT Services keep your business running.

Business Telephony

We offer a full range of business telephony services and business mobile networking Solutions.

IT Digital Transformation

Is your IT working for your Company or is it holding you back? You can reap rewards from our fresh approach.

Office 365 Support

As a Microsoft Gold Partner, we can supply and support your Microsoft Office 365 solution.

We provide services you didn't know you need

Specialist IT Support Services

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Virtualization

A virtual version of a physical computer system, including its hardware and software components, allowing multiple operating systems and applications to run on a single physical server.

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Microsoft Office 365 Support

We don’t just sell office 365, we also provide setup and maintenance, too. Modernise your office suite with office 365 business setup the way you want it. Microsoft Office 365 Support

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Linux Support

We provide Linux support for all mainstream versions, including server variants. If you need guidance or support setting up your server for the first time, or improvements, we can help.

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Exchange Server Support

Need assistance with setup and maintenance of your Microsoft exchange server? Or are you looking for a mail solution that is vastly superior to your previous? We can help.

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Website & App Development

Your first impression on the web is the most important for your customers. See how you can improve your conversions, sales and more with a tailored website.

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Consultancy

A good IT solution starts with a good, organised and structured approach. To get professional advice and complete your next IT solution, we are ready to advise, provide and maintain.

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Set up a video consultation with our IT Manager

Specialist SMB Consultation

Your consultation with our SMB Specialist

Arrange a video consultation with our Service Delivery Manager, to discuss your network and infrastructure problems and work flow. He has a strategic mind with experience of developing and growing IT networks and infrastructure in businesses of all different sizes, and provides a wealth of industry knowledge and new ideas.

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