Pleasing People

since 1996

Where the answer to any reasonable request is always YES – for all your IT needs

These people actually work here

History of Computer Assistance through Raphael’s eyes from 1996 to Present Day

Our History

One-man Operation

Started as a one-man operation in a garage on Cowley Road. This involved ...

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1998

First Business Premises

There was a little grocery shop across from the house I lived in, I would ...

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2008

No safer place

We started hosting our client’s data in our bank safe! we moved servers ...

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2015

Open despite Covid

Covid hit! we managed to stay open every day as we were supporting ...

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2024
1996

1000 Computers Fixed

By now we were 3 employees at the same address. But by now we had already ...

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1999

We outgrew our first shop

We decided that our current premises were getting too small, and we wanted ...

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2010

More development

Took on a lot more development work whereby we started to write ...

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2020

Government contracts

By now we had already repaired in excess of 20 000 computers ...

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From 1996 to Present Day

Our History

1996

The business began as a one-man operation in a garage on Cowley Road, where I...

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1998

By this time, there were three of us working in the same garage on Cowley...

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1999

Across from the house I lived in at the time was a small grocery store...

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2008

Over the years, we realized that our space was becoming too small, and we wanted...

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2010

We began hosting our clients’ data in our secure bank safe, moving servers into the...

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2015

We expanded our services to include software development and management of medical systems for our...

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2020

When COVID hit, we remained open every day to support critical systems and clients. During...

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2024

By this time, we had repaired over 20,000 computers, developed custom software for charities, and...

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What our clients say about us

We have been helping businesses with their IT needs since 1996. We provide fast, reliable repairs including onsite and remote IT support services.

Don't just take our word for it

Hear from some well known people...

Richard Dawkins

Ethologist and Author

Thank you ALL for your recent help, I really appreciate it.

Ian Mc Ewan

Novelist and Screenwriter

I was unable to upload my new book, Computer Assistance came out the same day and rescued my internet connection! Yes, Michael brilliantly solved all my problems and was very charming. Best, Ian McEwan

Vernon Bogdanor

Principal - Brasenose College / University of Oxford

Jolly good chaps, they came out and resolved all sorts of problems for me. They come on time and are nice to deal with!

About our company

Our customers say some very kind things about us. We thank them for their continuing support.

Sheree Houseman

Studio Manager & Web Developer – Windrush Group

Thank you so much for you help on this, I will definitely be recommending Computer Assistance to people for computer support you guys rock!

Richard Hadfield

Director at Hadfield Consultants

CA have helped my consulting business through the provision of flexible cloud based email solutions, website creation based upon our business and branding needs and ongoing support for all of our devices and software. They’re responsive, friendly and local. I highly recommend you make contact with them and see how they can help your organisation

Carolyn

HCC

Ryan is the best thing ever, he was very clear with explaining what he was going to do and he did it

Jackie Gaff

Studio Manager at Guy Goodfellow Collection

Dorin and Maciek have just left after a very successful day sorting us out and getting us back on track. I’d like to thank you all for your support and the marvellously quick response to my problems email. My faith in your company is entirely justified, and I am delighted. Thanks particularly to Dorin and Maciek who are splendid!

Alex

PDJ Vibro LTD

Computer Assistance completed a complete upgrade of our PC’s as planned, to time-scale and on budget. We were very pleased with the staff who managed the installation on site and those who provided remote support in the following days. We would recommend Computer Assistance to any other businesses.

Michelle Whitcombe

Julian Christian

…to be honest we have learnt that if you want a job doing right then we call you hence why I have you on speed dial!!

Alan Brunsdon

Oxford Double Glazing

Computer Assistance has been sorting out our computers for 13 years. They set-up our first server and set-up remote access for our sales people. they have helped us to grow our business over the years. They have been proactive in fixing our issues and have always been cheerful and great people to deal with.

Mark Simon

Balliol College

I just wanted to thank you and your team for all your work on behalf of my poor son last week and, especially, for getting the machine back to him by end of Friday. It was very much appreciated by him – and by me. Thank you very much – we will recommend CA heartily.

Carolyn

Manager at Highfield Communication Consultancy

Computer Assistance installed our system 11 years ago and have maintained this effectively ever since. They resolve any issues quickly and efficiently, and have provided a cost-effective service. It is amazing how they connect remotely to fix any printer or e-mail issues. We always enjoy working with them.

Dan C

Yarnton

I called the shop earlier today with a general enquiry about a problem I’ve been having with my new PC (Windows Vista) and it’s compatibility with the Belkin KVM switch connected to my old computer. I just wanted to say a huge thank you to the person I spoke to for taking the time to explain what the issue was and help me to resolve it. I can assure you I’ll be telling all my friends and family about the excellent response I got from Computer Assistance, thanks again.

Manuela C

Customer

Thanks so much for your help this morning downloading my printer software. My printer is now working. I really appreciated your help. This computer stuff baffles me. Everyone at Computer Assistance who has helped me recently – Micah, Michael and the guy with the brown T-shirt this morning – have been really helpful. kind and generous with their time.

Michael Stewart

Author

I am very impressed with Computer Assistance’s ability to resolve all of my network issues. I have lots of wireless access points and multiple laptops that always need help. They are truly amazing and fixed my issues quickly and reliably!

Sheila

Customer

Thank you very much! Brilliant, friendly, efficient knowledgeable service!! + even someone who told me about a great sandwich shop down the road. My Macbook and I are both very grateful.

Mark Hammond

MD at KEY2

Chris was able to recover a hard drive that was suffering from ‘stiction’ he was able to take the whole drive apart and replace the motor. I never knew such things were possible! His attention to detail was incredible and was able to recover some very important files and photos off there and they didn’t even charge that much! I was quoted £2000 by one of those data recovery people.

Additional Services

IT Support in Oxford

IT Support

We provide fast, reliable repairs including onsite and remote IT support services.

Software Support

Everything from websites to databases and web apps to mobile apps.

Computer Repairs

PCs and Mac Computer Repairs, from screen repair to motherboard replacement.

Telephony Support

We provide, manage and maintain hosted or installed VOIP telephone systems.

Server Setup

Windows and Linux Server setup and support, Firewalls, rails and racks.

Server Hosting

Safe and secure web server and email hosting.

Frequently Asked Questions

Any questions? Ask away!

Q. How long does a computer repair usually take?

The time it takes to provide a computer repair can vary widely depending on the specific issue; it could take anywhere from a few minutes to several hours or even days depending on the complexity of the problem and the requirement for replacement parts.

Q. How much will it cost to repair a computer?

The cost for a computer repair can vary widely depending on the type and severity of the problem. Simple issues such as virus removal or software installation typically costs £88, while more complex hardware and software problems will typically cost a minimum of £98. We always provide an estimate and wait for your approval before proceeding with a repair.

Q. My computer won't turn on, can it be fixed?

If a computer does not turn on, there could be several possible causes. If there are no lights or fans working, the problem is most likely a failed power supply or battery. Call and then bring in your device for an immediate initial inspection.

Q. Is it cheaper to repair or replace a computer?

Whether it is cheaper to repair or replace a computer depends on several factors which include the age and condition of the computer, the extent of the damage, and the cost of replacement parts. We always provide an estimate before proceeding with a computer repair but ultimately, decision is yours.

Why do people recommend us?

Repairing Laptops and Computers in Oxford since 1996

We are pioneers of the digital approach, using leading-edge technology to provide effective IT solutions for your business

Computer Repair

As the top-rated computer repair company in the UK, we provide hassle-free, jargon-free computer repairs in Oxford and beyond.

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Virus and Malware

Think you might have a computer virus? Call us at 01865 717 088 or visit our shop for a comprehensive scan.

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Laptop Repair

Our laptop repair services include screen replacements, power supply repairs or replacements, and fan cleaning, repair, or replacement.

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Power Supply Issues

Having computer power issues? For power repairs, visit our Oxford Computer Repair Shop today.

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Screen Repair

We can repair or replace your broken computer screen, addressing everything from cracks and scratches to display glitches and hardware failures.

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Performance Upgrades

Is your computer running slow? We can upgrade or add faster memory or switch to an SSD to boost its speed dramatically.

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Our Partners

We’re proud to have the support of incredible partners. The certificates below recognise us as certified partners and trained experts.

Fun facts about our company

Our mission is to provide the best IT solutions for you

From remote to on-site support, and from computer and laptop repairs to hardware replacements, we can resolve all your issues quickly and hassle-free. Additionally, our consultancy and advice ensure you get an IT solution tailored to your business. Why not make your next IT solution one with Computer Assistance?

Get the best IT solution for your business

We believe choosing an IT partner is one of the most important decisions a business can make, which is why reputation in the industry is so crucial.

Trustworthy

Dealing with clients since 1996

World-class partners

Everyone from Microsoft to VMware

Reliable

Even when things don’t go right
we go out of our way to fix it

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