Imagine logging into Facebook to check your matesโ holiday pics, only to find โIncorrect Passwordโ staring backโand then a lockout notice. Thatโs what happened to Liz Hopkins, an Oxford local, when hackers hijacked her account. Posts about dodgy crypto scams flooded her timeline, and Facebook shut her out for โsuspicious activity.โ Enter Phil at Computer Assistanceโour IT hero who proved Liz was the real deal and got her account back in a flash. Hereโs how we turned a digital disaster into a presto-perfect fix!
The Hacking Horror Story
Liz popped into our shop at 154 Oxford Rd, Cowley, in a panic. โMy Facebookโs gone rogueโsomeoneโs posting rubbish, and I canโt get in!โ she said. Her password wouldnโt work, two-factor authentication (2FA) was bypassed, and Facebookโs security flagged her as a bot. Her account held 10 years of memoriesโphotos, messages, her book club groupโand losing it felt like a gut punch. The usual โForgot Passwordโ link? Uselessโhackers had changed her recovery email. At Computer Assistance, Phil knew this was a job for the pros.
Philโs IT WizardryโStep by Step
Phil didnโt mess aboutโhereโs how he cracked it:
Step 1: Gather the Evidence: Liz brought her driving licence and a recent bill to prove her identityโkey for Facebookโs appeal process. Phil dug up old emails showing her account creation date (2012) and linked phone number.
Step 2: Crack the Hack: He checked her deviceโa 2019 MacBook Airโfor malware with Malwarebytes, finding a sneaky keylogger that nabbed her password. A quick clean-up zapped it.
Step 3: Facebook Appeal: Phil used Facebookโs โHacked Accountโ form (facebook.com/hacked), uploading Lizโs ID and a detailed note: โAccount compromised, recovery email changed, legitimate owner since 2012.โ He cross-referenced her IP logs from Oxford to seal the deal.
Step 4: Reset and Secure: Within 48 hours, Facebook emailed a reset link. Phil set a new password (โOxfordLiz25!โโstrong, memorable), re-enabled 2FA with her phone, and added a backup codeโjust in case.
“Lost Access to Facebook? Restore Your Account with Our Professional Recovery Services!”
Need help? Contact Computer Assistance today.
Looking for expert computer and audio equipment repairs in Oxford? Visit our Computer Assistance homepage to learn more about our comprehensive services and how we can assist you.