Proactive IT Support in Oxfordshire and London

  • Home
  • Proactive IT Support

We support clients all around the world, but we specialise in Oxfordshire and London

We are a highly rated and well-regarded technology services company serving Oxford and London. We specialise in providing top-notch IT support to small and medium-sized businesses as well as enterprises. We pride ourselves on keeping our clients’ tech support costs low and predictable, which is why we work tirelessly around the clock to keep their IT infrastructure and technology stack running smoothly and efficiently. Our comprehensive Oxford based IT support services, managed IT, and software development team can assist your company with all aspects of its digital strategy.

We provide services you didn't know you need

Specialist IT Support Services

virt-sub-300x203

Virtualisation

A virtual version of a physical computer system, including its hardware and software components, allowing multiple operating systems and applications to run on a single physical server.

Read More
Office365-300x203

Microsoft Office 365 Support

We don’t just sell office 365, we also provide setup and maintenance, too. Modernise your office suite with office 365 business setup the way you want it. Microsoft Office 365 Support

Read More
linux_sup_300x203

Linux Support

We provide Linux support for all mainstream versions, including server variants. If you need guidance or support setting up your server for the first time, or improvements, we can help.

Read More
Exchange-Server-300x203

Microsoft Exchange Server Support

Need assistance with setup and maintenance of your Microsoft exchange server? Or are you looking for a mail solution that is vastly superior to your previous? We can help.

Read More
Web-dev-300x203

Website & App Development

Your first impression on the web is the most important for your customers. See how you can improve your conversions, sales and more with a tailored website.

Read More
Consulting-300x203

Consultancy

A good IT solution starts with a good, organised and structured approach. To get professional advice and complete your next IT solution, we are ready to advise, provide and maintain.

Read More

Our Managed Services are cutting edge

Outsourced Managed IT Support

IT support is an essential service for home users, businesses and organisations of all sizes. Computer Assistance IT support professionals provide technical assistance and support to users of computer systems, software, and other technology-related products. In addition, we are experts at diagnosing and troubleshooting problems, providing guidance and training to users, and implementing and maintaining computer systems and networks.

Our IT support services start with our help desk which gives you access to IT experts who can answer questions and provide assistance with technical issues. This can include providing guidance on how to use specific software or hardware, troubleshooting errors and other technical problems, and assisting users with password resets and other account-related issues.

Another service we offer is to manage and maintain computer systems and networks. This can include installing and configuring hardware and software, monitoring system performance and security, and making sure that systems are up-to-date and running smoothly. Our IT support professionals will also be responsible for implementing backup and disaster recovery systems to protect data and ensure that systems can be quickly restored in the event of a failure or disaster.

In addition to providing technical support and assistance, Computer Assistance IT support professionals may also be involved in planning and implementing new technology projects. This can include evaluating and selecting new hardware and software, developing and implementing deployment and training plans, and coordinating with other teams and departments to ensure that projects are completed on time and within budget.

Enjoy peace of mind knowing your technology is in good hands.

Complete IT Support

IT support by phone or APP

Our team of experienced and certified technicians can provide assistance with a wide range of issues, including hardware and software troubleshooting.

24/7 Monitoring and Support

We offer 24/7 monitoring and support, and our team is committed to providing fast and friendly service. We also offer network setup and management, and security and compliance.

Managed IT Services

In addition to providing technical support, we also offer managed IT services, including cloud hosting, data backup and recovery, and IT consulting.

SLA Adherence
0 %

Additional Services

Some IT Support Services We Offer

Need IT Help?

Does your business operate using the same old technology and the same old support strategy you had when you opened your doors?

24x7 IT Support

Don’t wait. We can be there even out of working hours. Our London IT Support Services can have a 20 Minute SLA

Network Support

It’s time to move on from a simple break/fix IT Support solution, our proactive, holistic IT Services keep your business running.

Business Telephony

We offer a full range of business telephony services and business mobile networking Solutions.

IT Digital Transformation

Is your IT working for your Company or is it holding you back? You can reap rewards from our fresh approach.

Office 365 Support

As a Microsoft Gold Partner, we can supply and support your Microsoft Office 365 solution.

Apple Repairs

We are one of the UK’s leading, certified Apple Mac repair centres, for Apple Mac repairs we will collect, repair and return your device.

Laptop Data Recovery

We provide professional data backup and recovery services to protect your files. Are your backups immutable, encrypted and replicated?

Hard Drive Destruction

Do you need data destruction? We can securely collect your hard drive, destroy its contents and return it to you with a certificate of destruction.

Choose a plan to suit you

We provide plans based on Budget and needs

Home office or small business

Silver

Perfect for start-ups and home businesses where systems knowledge is not at the top of your agenda. Let us do the worrying.

  • IT Help Support Package
  • Dedicated Account Manager
  • No Nonsense Computer Support
  • Annual Reviews and a customised service for your business
  • All issues adhere to 4-hour SLA
  • Quick setup, satisfaction guaranteed

SME's with smaller networks

Gold

Our most popular package – this lever guarantees your business service needs are met within an acceptable timeframe. Perfect for start-ups.

  • Advanced support package for a more inclusive support experience
  • Dedicated Technical Lead to recommend IT-related improvements to your business and its processes
  • All issues adhere to a 2-hour SLA, guaranteed
  • Account & Project management
  • Proactive server monitoring and many other bespoke options
  • Includes an initial IT audit

Larger enterprise level networks

Platinum

Like having an IT manager and support right there when you need it. This plan Includes everything in the silver and gold tiers

  • Proactive maintenance, Emergency hardware loan service, IT software and inventory management
  • Live monitoring of all servers, strategic Infrastructure roadmap, IT Budgeting and Governance report
  • All issues adhere to a 1-hour SLA and are prioritised in our support queues
  • Complete customisation
  • Full-featured Support Package for in-depth monitoring and unparalleled service

Working efficiently on BIG and small projects...

IT Network Support

Are you tired of dealing with frustrating technical issues that slow down your business and waste your time? Do you want to focus on running and growing your business, instead of worrying about technology? Our IT support services can help.

At Computer Assistance, we provide comprehensive IT support for businesses of all sizes. Our team of experienced and certified technicians can provide assistance with a wide range of technical issues, including hardware and software troubleshooting, network setup and management, and security and compliance.

With our IT support services, you can enjoy peace of mind knowing that your technology is in good hands. We offer 24/7 monitoring and support, so you can get help when you need it, no matter what time it is. Our team is committed to providing fast and friendly service, and we strive to resolve your technical issues quickly and efficiently.

In addition to providing technical support, we also offer a range of managed IT services, including cloud hosting, data backup and recovery, and IT consulting. With our managed services, you can offload the burden of managing your technology to us and focus on what you do best – running your business.

If you are interested in learning more about our IT support services, please contact us today. We would be happy to provide a free consultation and discuss how we can help your business succeed. Don’t let technology hold you back – let us handle it, so you can focus on what matters most.

0
    0
    Your Cart
    Your cart is emptyReturn to Shop