Careers

Level 3 Remote Support and Onsite Technician

Negotiable
Contract type: Permanent

Description
A fantastic opportunity has arisen for a 3rd Line IT Support Engineer to join one of the largest independent computer support companies based in Oxford.

In return, we offer a competitive salary, 28 days holiday, onsite parking available and training for the right candidate.

Unlike other ICT support companies in Oxford, we support both home and business customers with advice from viruses and hardware issues to Servers and Infrastructure design. Based in our new shop we now have over 20 technicians each with their own unique skills that give customers an unsurpassed knowledge base. The successful candidate should be able to work independently and as part of a team.

The 3rd Line IT Support Engineer will be responsible for helping both private and business customers with a broad spectrum of IT technical issues.

Duties will include: Receiving and responding to problems from customers via email, phone and chat Identifying, researching, and resolving customer issues using available resources. Following-up on customer problems not immediately resolved and recommend solutions to fulfil requirements and solve problems. Providing support to junior IT engineers.

The successful 3rd Line IT Support Engineer will have the following experience and skills:

Previous experience working in a similar role

Microsoft Server and Desktop operating systems (2003/2008/2008R2/SBS/2012 Server/XP/Vista/7/8)

Core Microsoft Infrastructure technologies and solutions (Exchange, IIS, AD, RDS)

Virtualisation

Hyper-V, VMWare, Backup technologies and Server hardware maintenance.

Please forward a copy of your CV in order to apply.

Support Engineer

The candidate would be working in our Server/Network support team, working on Windows Server/Linux/VMWare and network projects & issues.

The Support Engineer will join our highly skilled Server/Network Support Team working together to resolve business-critical IT issues. Playing a key role, the successful Support Engineer will have the opportunity to develop a broad range of technical skills, from network administration to software maintenance.

Based in Oxford the Support Engineer role is commutable by car from many towns and cities in Oxfordshire, Berkshire, Wiltshire and Buckinghamshire.

As the Support Engineer, your responsibilities will include:

  • 1st, 2nd and 3rd line IT support to our clients
  • Deliver a high quality service using systems engineering best practice
  • Problem analysis & resolution across a wide range of systems, services, applications and technologies.

Requirements of the Support Engineer

  • Excellent verbal and written communication skills and a confident, friendly and helpful manner.
  • Natural problem-solving abilities and a methodical approach to tasks.
  • A genuine interest in being involved in the IT operations environment.
  • The eagerness and capacity to quickly learn new systems and technologies.
  • Prior experience in systems support and administration is not essential

 

The company prides themselves on the working environment that they have created along with their values towards internal career progression and personal development.

Reasons to apply for this Support Engineer role:

Exposure to multiple disciplines lets you discover your ideal career path

Wide customer base with different technical requirements mean you will get real world experience of a multitude of enterprise and open source technologies

Excellent opportunities for career progression

A supportive and friendly working environment

 

If this Support Engineer role is of interest, please apply now for immediate consideration.

Onsite Vacancy

As an onsite computer repair technician you will install, maintain and repair computer systems and equipment.

The successful candidate will join us on a full time, permanent basis and will receive a competitive salary.
You will work with private individuals up to Contracted businesses often as a standalone technician and on occasion as part of a team.

Your day-to-day tasks would include:
• visiting home users and businesses to set up PCs, fix faulty equipment, installing new IT systems , home or business networks
• upgrading existing hardware and software
• testing systems to make sure that they are working properly, routers and access points etc
• preparing cost estimates for new/replacement hardware

Desired requirements:
• Excellent customer service skills with a desire to go above and beyond to solve clients technical challenges
• An understanding of server and networking technologies and how client devices interact with them
• The ability to articulate at a technical level appropriate to the circumstances – e.g. for clients with varying levels of IT knowledge & competence
• The ability to understand clients technical requirements when described by clients who are using everyday language
• A real passion for IT with a desire to stay abreast of new technologies.
• Successful candidates must be self-sufficient in their day to day duties with an ability to work well unaided on technical activities

We employ over 30 Technicians with expertise in Remote Support, Development and Repairs and are looking to expand our Onsite Team.

We are:

* A very friendly, inclusive and supportive culture
* Complete trust and autonomy with your role and the direction you think it should go
* Advising the company on any new developments in technology or digital procedures
* Freedom to set realistic deadlines that promote an enjoyable working schedule

This is a full-time, office based position in Oxford UK.

IT Support – 2nd or 3rd Line

The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £23,000 to £32,500 per annum depending on experience.

 

In this role as an IT Support Engineer, you will be helping both private and business customers with IT technical issues. Some of the duties involve:

  • Receiving and responding to problems from customers via email, phone and chat.
  • Identifying, researching, and resolving customer issues using available resources.
  • Following-up on customer problems not immediately resolved
  • Recommend solutions to fulfill requirements and solve problems
  • Providing support to junior IT engineers
  • Schedule is Monday to Friday 9am – 6pm (5pm on Friday)

Personal Skills:

  • Excellent telephone manner & communication skills are essential
  • Ability to be calm when under pressure
  • Confident in problem solving skills and be eager to learn
  • Ability to define problems, establish facts and provide solutions
  • Will need to be a team player, however also able to work without supervision

Experience required in some or all:

  • 1 year + experience working in a similar role
  • Microsoft Server and Desktop operating systems (2003/2008/2008R2/SBS/2012 Server/XP/Vista/7/8)
  • Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS)
  • Virtualisation
  • Hyper-V, VMWare
  • Backup technologies
  • Server hardware maintenance and troubleshooting
  • Firewalls (PFSense, Sonicwall, Watchguard, Sophos UTM)
  • Office 365

Company Info:

We have been providing local business with outstanding IT support for more than 20 years. This is a great opportunity for an ambitious and energetic individual to join their diverse and growing workforce that provides great progression and recognition within the IT sector.

Our organisation is seeking to recruit a 2nd or 3rd Line Technical Support engineer to join our dynamic, but friendly and supportive team. This great opportunity is for someone who has a solid understanding of Microsoft solutions for industry and has the drive to be excellent in their field.

We specialise in IT support, software development and the recommendation of new technologies to our clients. Cover Oxfordshire and having key clients in other areas of the UK (London in the main), we provide Support & Consultancy to a diverse client base covering a wide range of industries.

This is full time, 40 hours per week based at our office in Oxford UK.

To apply, please email your CV to [email protected] along with the job position in the email subject.