Helpdesk Solutions for IT Support Teams & MSPs

Powerful Tools to Manage Tickets, Improve Efficiency & Deliver Better Support

Managing IT support efficiently requires the right tools—systems that help technicians organise tickets, track progress, and deliver timely service.
At Computer Assistance, we provide access to two powerful helpdesk platforms that support the modern needs of MSPs, IT departments, and technical service teams:

⭐ Seraph Helpdesk

⭐ Yeti Helpdesk (Web-Based Online System)

Whether your organisation prefers full control through a self-hosted system or needs an instant cloud-based interface, both platforms offer reliable solutions to optimise your support workflow.

Why Your Business Needs a Professional Helpdesk System

A proper helpdesk solution ensures:

• Faster response times
• Transparent ticket tracking
• Better communication between clients & technicians
• Accurate reporting and case history
• Organised workflows for your entire IT team
• Improved customer satisfaction

Both Seraph and Yeti provide these benefits—but in different operational models. Below is a breakdown to help you choose the right one.

1. Seraph Helpdesk

A Powerful, Customisable Support Platform for IT Companies

Seraph is a fully featured Customer Support Management System designed originally for IT support businesses, repair shops, and managed service providers.
It helps your team manage and track support cases in a structured, efficient, and scalable way.

Key Features of Seraph

• Full downloadable helpdesk platform
• Modern web-based interface
• Case tracking for retail & business clients
• Modular architecture for additional features
• Ability to self-host and customise
• VirtualBox image for easy setup
• Ideal for long-term, scalable IT operations

Who Should Use Seraph?

Seraph is perfect for teams who want:

• Full ownership and control
• On-premises or private hosting options
• A system that can be customised
• A reliable tool for both walk-in and business customers
• A complete solution with no monthly costs

Download Seraph

👉 Download Here: https://seraphhelpdesk.com/download/

2. Yeti Helpdesk — Fast & Fully Web-Based System

A Clean, Simple, Cloud-Friendly Ticketing Platform

For MSPs, remote teams, or businesses who want a quick and easy system to manage tickets online, Yeti Helpdesk is an excellent option.
It works entirely online, with no installation needed.

Key Features of Yeti

• Fully web-based helpdesk
• Technician and admin access
• Real-time ticket management
• Simple, fast, modern interface
• Accessible from any device
• Perfect for small to medium IT teams

Try the Yeti Demo Instantly

Explore the platform in your browser:

👉 Live Demo: https://demo-yeti.wiseserve.net

Demo Login Credentials:
User: yeti-admin
Password: Admin1234

Seraph vs. Yeti — Which One Is Better for Your Business?

Comparison Area	Seraph (Downloadable)	Yeti (Web-Based)
Setup	Requires installation	No installation needed
Hosting	Self-hosted	Cloud-based
Best For	IT teams, MSPs, repair shops	MSPs, remote teams
Customisation	Highly customisable	Minimal but fast
Access	Internal or external	Any device, anywhere
Ideal Use Case	Complex support operations	Simple, instant ticketing

Both systems are excellent—the choice depends on your workflow and hosting needs.

How These Helpdesk Tools Improve IT Support

Businesses using dedicated helpdesk platforms report:

✔ 40–60% faster response times

✔ Better technician accountability

✔ Reduced email clutter

✔ Stronger customer relationships

✔ Clear documentation for audits & troubleshooting

✔ Improved efficiency during busy periods

Whether you’re a growing MSP or a large-scale IT department, streamlined ticketing is the backbone of efficient support.

Why Computer Assistance Recommends These Solutions

With decades of experience supporting businesses in Oxford and across the UK, we have tested and implemented numerous helpdesk tools.
We highlight Seraph and Yeti because they offer:

• Reliability
• Performance
• Ease of use
• Scalability
• Flexibility
• Modern UI and features

We also assist businesses in implementing, configuring, and maintaining helpdesk systems tailored to their needs.

Need Help Choosing the Right Helpdesk System?

Our experts can help you compare, set up, or customise either system based on your:

• Technician workflow
• Team size
• Hosting preferences
• Existing infrastructure
• Scalability goals

We can also provide installation help, ongoing support, and training for your staff.

⭐ Try These Helpdesk Systems Today

➤ Download Seraph Helpdesk

A complete downloadable IT support management system.
https://seraphhelpdesk.com/download/

➤ Try the Yeti Web Demo

A fast, clean, fully online helpdesk system.
https://demo-yeti.wiseserve.net
Login: yeti-admin / Admin1234

Supercharge Your IT Support Workflow Today

Empower your technicians with modern tools that help them deliver faster, smarter, and more organised support.

👉 Need help choosing?

Contact us at Computer Assistance Oxford and we’ll guide you to the perfect solution for your business.