Last updated: 4th March, 2025

1. Introduction

Welcome to Computer Assistance (“Company,” “we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to, and use of our website located at computerassistance.co.uk (the “Website”) and the purchase and sale of goods through our Website (“Services”). By accessing or using our Website and Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Website or Services.

2. Eligibility

By using our Website and Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. How the Contract is Formed Between You and Us

3.1

After placing an Order, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that your payment has been processed (“Payment Confirmation”. The contract between us (“Contract”) will only be formed when we send you the Payment Confirmation.

3.2

The Contract will relate only to those Products we have confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Payment Confirmation.

3.3

Any drawings, photographs or advertising we issue, and any photographs or illustrations contained on our Site, are issued or published solely to provide you with an approximate idea of the Products shown. There may be slight variations between these photographs or illustrations and the Products which you receive. Full detailed specifications are available from the manufacturer’s brochures or their websites. We will supply the product as supplied to us by the manufacturer.

3.4

If any of these Terms conflict with any term of the Order, these Terms will take priority.

3.5

We shall assign an order number to the Order and inform you of it in the Payment Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

3.6

If we are unable to supply you with Products, for example because those Products are not in stock or are no longer available, we will inform you of this by email and we will not process your Order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

4. Purchases

4.1. Orders

By placing an order through our Website, you agree to purchase the goods specified in your order in accordance with these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason.

4.2. Pricing and Payment

All prices are listed in GBP (£) and include VAT unless otherwise stated. We reserve the right to change prices at any time. You agree to pay all applicable fees and charges for your purchases. Payment must be made using one of the methods specified on our Website.

4.2.1

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our advertised price or the amount stated in your Payment Confirmation, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site / on the Payment Confirmation, we will contact you for instructions before dispatching the Product.

4.2.2

Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Please refer to our Privacy and Cookies Policy for more details. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or email.

4.3. Shipping and Delivery

We will make reasonable efforts to ensure that your goods are delivered within the estimated delivery timeframes. However, we are not responsible for any delays or failures in delivery caused by events beyond our control. We may not be able to change the delivery address after your order has been dispatched. If you wish to change the delivery address after your Order has been dispatched and if we are able to process the change, a charge of up to £10 will be made (a redirection approval is subject to your order and account status).

4.3.1

Depending on what courier and service is being used for your order, some items may be delivered to a neighbor or left in a safe location, this will be outlined via the courier and tracking information.

4.4. Risk and Title

Risk of loss or damage to the goods passes to you upon delivery. Title to the goods passes to you only upon receipt of full payment, including delivery charges.

5. Returns and Refunds

If you are not satisfied with your purchase, you may return the goods in accordance with our Returns and Refunds Policy, which is incorporated into these Terms by reference. To initiate a return, please contact us at [email protected].

6. Account Registration

To access certain features of our Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations;
• Engage in fraudulent or deceptive practices;
• Infringe on the intellectual property rights of others;
• Interfere with or disrupt the integrity or performance of our Services.

 

8. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by copyright and other intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by law, the Company and its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of such changes by updating the “Last updated” date at the beginning of these Terms. Your continued use of our Services after the changes take effect will constitute your acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at [email protected].