At Computer Assistance, we’ve been helping Oxfordshire stay connected, protected, and productive for nearly three decades. From humble beginnings as a one-man operation to becoming one of Oxford’s most respected IT solution providers, we’ve always been driven by a single goal — making technology simple and reliable for everyone.
Located at 154 Oxford Road, Cowley, we’re proud to offer walk-in support and on-site visits for homes and businesses across Oxford. Whether you need a cracked laptop screen replaced or a full network installation for your office, our certified technicians deliver prompt, expert solutions tailored to your needs.
At Computer Assistance, our mission is to deliver reliable, accessible, and personalized IT support that simplifies technology for both home users and businesses in Oxford. We focus on solving problems quickly, preventing future issues, and offering honest, expert advice. Whether you need a laptop repaired or a full IT system managed, our approach is always customer-first — fast, effective, and friendly.
We envision becoming Oxfordshire’s most trusted and forward-thinking IT partner. As technology evolves, we aim to be the bridge between complex digital systems and the people who rely on them every day. Our goal is to help our clients stay ahead — by offering modern, scalable solutions with local support they can always count on.
Our company culture is rooted in the following values:
Integrity – We’re honest, transparent, and dependable.
Customer Focus – Every solution is tailored to the person or business we’re supporting.
Expertise – We stay updated with the latest tools and certifications.
Community Commitment – We proudly serve Oxford’s schools, charities, and small businesses.
Consistency – We deliver results time and time again — since 1996.
These values guide every interaction, from minor tech fixes to major IT deployments.
Founded in 1996, Computer Assistance began as a small local repair shop and has grown into one of Oxfordshire’s most trusted IT solution providers. Our growth has been powered by referrals, long-term client relationships, and a reputation for honest, effective support. Now operating from 154 Oxford Road, Cowley, Oxford, OX4 2EB, we continue to serve individuals, schools, and businesses with dependable tech solutions. Our mission remains the same: to deliver personal service, real expertise, and long-term value to every customer we meet.
At Computer Assistance, we’re proud to be Oxford’s #1 choice for computer and music equipment repairs, a position we’ve earned through 28 years of exceptional service and a 4.7/5 rating from over 2,000 happy customers (Google Reviews). Here’s what sets us apart and why you can trust us to deliver outstanding results every time:
Choose Computer Assistance for fast, reliable, and trusted tech solutions in Oxford. Call 01865 451177 or visit us today to see why we’re the best at what we do!
At Computer Assistance, we take pride in our reputation for excellence, as reflected by our outstanding ratings on Google. With hundreds of reviews averaging over 4.8 stars, our clients consistently recognize our commitment to providing top-tier IT support and solutions.
At Computer Assistance, we’re more than just an IT company — we’re part of the local community. Over the years, we’ve supported schools, charities, and local businesses with discounted services, sponsorships, and expert advice. Whether it’s setting up networks for non-profits or offering free consultations to small startups, we believe in giving back to the people who’ve supported us since day one. For us, success is shared — and we’re proud to grow with Oxford.
At Computer Assistance, our journey began with a simple mission: to make technology accessible and stress-free for everyone in Oxford. Since our inception in 1996, we have built a loyal customer base by prioritizing people over profit and ensuring that every interaction leaves our clients satisfied. Over the years, our approach has always been to listen, understand, and respond to the unique needs of each customer, allowing us to turn challenges into opportunities while fostering long-lasting relationships within our community.
Computer Assistance began in 1996 as a humble one-man operation with a simple goal: to provide honest, expert computer help to the local Oxford community. Working from a small space and relying solely on word-of-mouth, our founder handled everything — from repairs and installations to customer support — building a reputation for personal service and technical know-how. That hands-on, customer-first mindset still drives us today.
What started as a solo venture quickly gained momentum. Within just a few years, Computer Assistance had repaired over 1,000 machines — from home laptops to office desktops. Each successful repair built trust, earned recommendations, and proved that quality service and technical expertise were in high demand across Oxford. Every fix was more than a job — it was a step toward building lifelong customer relationships.
As demand for our services grew, Computer Assistance moved from a home setup to our first dedicated premises. This was a turning point — allowing us to take on more complex projects, expand our team, and welcome walk-in customers. It marked the transition from a personal venture to a trusted local business, rooted in the heart of Cowley and ready to serve a growing Oxfordshire community.
As our reputation grew, so did our workload — rapidly outpacing what a small, informal setup could handle. It became clear that Computer Assistance had outgrown its roots. We expanded our team, introduced structured IT services, and invested in systems to support businesses at scale. What was once a local repair service was now a full-fledged IT company, trusted by organizations across Oxfordshire for managed support, security, and solutions.
As data security became a top concern for individuals and businesses alike, Computer Assistance made protection and privacy a core part of our services. From secure data backups to certified data destruction, we've created an environment where sensitive information is treated with the highest standards. Our clients trust us because they know their systems, networks, and confidential data are in expert hands — there's simply no safer place for their IT needs.
Growth didn’t stop with a larger team or a better office. We’ve continued to evolve our services to meet the changing needs of Oxford’s digital landscape — offering cloud solutions, cybersecurity, managed IT, and support for hybrid workforces. Each development reflects our commitment to staying ahead of technology trends while staying true to our core values: reliability, transparency, and local trust. For us, development is not just about scaling — it's about continually improving how we serve our community.
When the COVID-19 pandemic disrupted daily life and business operations, Computer Assistance remained open and fully committed to supporting our community. We implemented safety measures, offered remote IT support, and helped clients transition to home working solutions. Whether fixing essential devices or providing secure remote access for businesses, we adapted quickly to ensure continuity. In uncertain times, our clients knew they could rely on us — because keeping Oxford connected was more important than ever.
Our expertise and reliability have earned us the trust of local councils, government bodies, and public institutions across Oxfordshire. From maintaining secure networks to providing rapid hardware support, Computer Assistance has successfully delivered IT services under strict compliance and security standards. These contracts reflect not just our technical capability, but our reputation for integrity, confidentiality, and consistent service — values that align with the demands of the public sector.
The business began as a one-man operation in a garage on Cowley Road, where I would drive to clients around Oxford and London...
By 1999 there were three of us working in the same garage. Having successfully repaired over 1,000 computers...
Across from the house I lived in at the time was a small grocery store where I regularly bought my groceries...
Over the years, we realized that our space was becoming too small, and we wanted to present a more professional image...
We began hosting our clients’ data in our secure bank safe, moving servers into the facility to allow clients to back up their data...
We began hosting our clients’ data in our secure bank safe, moving servers into the facility to allow clients to back up their data and run their web services from our servers.
When COVID hit, we remained open every day to support critical systems and clients. During this period, we grew to 27 staff members and served over 1,200 regular customers.
By this time, we had repaired over 20,000 computers, developed custom software for charities, and secured government contracts for IT support and development.
Our dedication to exceptional service has translated into impressive results. With thousands satisfied customers and counting, Computer Assistance has carried out more than 34,000 devices, achieving a remarkable google score of 4.7. Our steady growth is a testament to our unwavering commitment to the highest standards of quality and professionalism, reflected in countless positive reviews and referrals from clients who trust us with their IT needs.
Whether you have a question about our services, need immediate support, or want to discuss your IT strategy, our friendly team is here to help. Reach out to us today through our contact page, give us a call, or visit our office in Oxford. At Computer Assistance, your technology challenges are our priority, and we look forward to partnering with you to achieve your goals.
