About Us – Computer Assistance

Trusted Computer Repair & IT Support in Oxford Since 1996

At Computer Assistance, we’ve been helping Oxfordshire stay connected, protected, and productive for nearly three decades. From humble beginnings as a one-man operation to becoming one of Oxford’s most respected IT solution providers, we’ve always been driven by a single goal — making technology simple and reliable for everyone.

Located at 154 Oxford Road, Cowley, we’re proud to offer walk-in support and on-site visits for homes and businesses across Oxford. Whether you need a cracked laptop screen replaced or a full network installation for your office, our certified technicians deliver prompt, expert solutions tailored to your needs.

Our Mission – Making IT Simple and Effective

At Computer Assistance, our mission is to deliver reliable, accessible, and personalized IT support that simplifies technology for both home users and businesses in Oxford. We focus on solving problems quickly, preventing future issues, and offering honest, expert advice. Whether you need a laptop repaired or a full IT system managed, our approach is always customer-first — fast, effective, and friendly.

Our Vision – Leading Oxford into the Digital Future

We envision becoming Oxfordshire’s most trusted and forward-thinking IT partner. As technology evolves, we aim to be the bridge between complex digital systems and the people who rely on them every day. Our goal is to help our clients stay ahead — by offering modern, scalable solutions with local support they can always count on.

Our Values – Built on Trust and Excellence

Our company culture is rooted in the following values:

  • Integrity – We’re honest, transparent, and dependable.

  • Customer Focus – Every solution is tailored to the person or business we’re supporting.

  • Expertise – We stay updated with the latest tools and certifications.

  • Community Commitment – We proudly serve Oxford’s schools, charities, and small businesses.

  • Consistency – We deliver results time and time again — since 1996.

These values guide every interaction, from minor tech fixes to major IT deployments.

Building a Business From Cowley Road to County-Wide

Founded in 1996, Computer Assistance began as a small local repair shop and has grown into one of Oxfordshire’s most trusted IT solution providers. Our growth has been powered by referrals, long-term client relationships, and a reputation for honest, effective support. Now operating from 154 Oxford Road, Cowley, Oxford, OX4 2EB, we continue to serve individuals, schools, and businesses with dependable tech solutions. Our mission remains the same: to deliver personal service, real expertise, and long-term value to every customer we meet.

Why Choose Computer Assistance:
Your Trusted Tech Experts in Oxford

At Computer Assistance, we’re proud to be Oxford’s #1 choice for computer and music equipment repairs, a position we’ve earned through 28 years of exceptional service and a 4.7/5 rating from over 2,000 happy customers (Google Reviews). Here’s what sets us apart and why you can trust us to deliver outstanding results every time:

Unmatched Experience

Since 1996, we’ve been fixing computers, laptops, amplifiers, keyboards, and more for Oxford residents and businesses. Our 28 years of expertise mean we’ve seen it all—from virus removal and data recovery to repairing distorted Marshall amplifiers and Roland synthesizers. No tech challenge is too big for our skilled team.

Top-Rated by Oxford

With over 2,000 reviews averaging 4.7/5, our customers consistently praise our fast, reliable service. We’re honored to be ranked #1 for “computer repair Oxford,” a testament to our commitment to quality and customer satisfaction. Whether you’re a student needing a quick laptop fix or a musician repairing a PA system for a gig, we’ve got you covered.

Same-Day Fixes, Affordable Rates

We know downtime isn’t an option. That’s why we offer same-day repairs starting at just £29.99, backed by a no-fix, no-fee guarantee. Whether it’s a broken screen, a malfunctioning synthesizer, or a slow PC, we’ll get you back up and running without breaking the bank.

Comprehensive Tech Solutions

Beyond repairs, we’re your one-stop shop for IT support and custom software development in Oxford. From setting up XenServer for businesses to fixing DJ equipment for studios, our wide range of services ensures all your tech needs are met under one roof at 154 Oxford Road, Cowley, Oxford.

Trusted and Transparent

We value your trust above all. Our team uses advanced soldering techniques and high-quality parts to ensure lasting repairs, and we’re always upfront about costs and timelines. If you’ve seen concerns online, like a recent Trustpilot review, know that we address all feedback professionally—call us at 01865 717088 to experience our commitment firsthand.

Choose Computer Assistance for fast, reliable, and trusted tech solutions in Oxford. Call 01865 717088 or visit us today to see why we’re the best at what we do!

Top-Rated IT Services

At Computer Assistance, we take pride in our reputation for excellence, as reflected by our outstanding ratings on Google. With hundreds of reviews averaging over 4.8 stars, our clients consistently recognize our commitment to providing top-tier IT support and solutions.

Our Customers Love Us Rated 4.7/5 from 389+ reviews on Google

Supporting the
Oxford Community

At Computer Assistance, we’re more than just an IT company — we’re part of the local community. Over the years, we’ve supported schools, charities, and local businesses with discounted services, sponsorships, and expert advice. Whether it’s setting up networks for non-profits or offering free consultations to small startups, we believe in giving back to the people who’ve supported us since day one. For us, success is shared — and we’re proud to grow with Oxford.

A History of
Pleasing People

At Computer Assistance, our journey began with a simple mission: to make technology accessible and stress-free for everyone in Oxford. Since our inception in 1996, we have built a loyal customer base by prioritizing people over profit and ensuring that every interaction leaves our clients satisfied. Over the years, our approach has always been to listen, understand, and respond to the unique needs of each customer, allowing us to turn challenges into opportunities while fostering long-lasting relationships within our community.

One-Man Operation

Computer Assistance began in 1996 as a humble one-man operation with a simple goal: to provide honest, expert computer help to the local Oxford community. Working from a small space and relying solely on word-of-mouth, our founder handled everything — from repairs and installations to customer support — building a reputation for personal service and technical know-how. That hands-on, customer-first mindset still drives us today.

1996

1000 Computers Fixed

What started as a solo venture quickly gained momentum. Within just a few years, Computer Assistance had repaired over 1,000 machines — from home laptops to office desktops. Each successful repair built trust, earned recommendations, and proved that quality service and technical expertise were in high demand across Oxford. Every fix was more than a job — it was a step toward building lifelong customer relationships.

1998

First Business Premises

As demand for our services grew, Computer Assistance moved from a home setup to our first dedicated premises. This was a turning point — allowing us to take on more complex projects, expand our team, and welcome walk-in customers. It marked the transition from a personal venture to a trusted local business, rooted in the heart of Cowley and ready to serve a growing Oxfordshire community.

1999

Too Big For Business

As our reputation grew, so did our workload — rapidly outpacing what a small, informal setup could handle. It became clear that Computer Assistance had outgrown its roots. We expanded our team, introduced structured IT services, and invested in systems to support businesses at scale. What was once a local repair service was now a full-fledged IT company, trusted by organizations across Oxfordshire for managed support, security, and solutions.

2008

No Safer Place

As data security became a top concern for individuals and businesses alike, Computer Assistance made protection and privacy a core part of our services. From secure data backups to certified data destruction, we've created an environment where sensitive information is treated with the highest standards. Our clients trust us because they know their systems, networks, and confidential data are in expert hands — there's simply no safer place for their IT needs.

2010

More Development

Growth didn’t stop with a larger team or a better office. We’ve continued to evolve our services to meet the changing needs of Oxford’s digital landscape — offering cloud solutions, cybersecurity, managed IT, and support for hybrid workforces. Each development reflects our commitment to staying ahead of technology trends while staying true to our core values: reliability, transparency, and local trust. For us, development is not just about scaling — it's about continually improving how we serve our community.

2015

Open Despite COVID

When the COVID-19 pandemic disrupted daily life and business operations, Computer Assistance remained open and fully committed to supporting our community. We implemented safety measures, offered remote IT support, and helped clients transition to home working solutions. Whether fixing essential devices or providing secure remote access for businesses, we adapted quickly to ensure continuity. In uncertain times, our clients knew they could rely on us — because keeping Oxford connected was more important than ever.

2020

Government Contracts

Our expertise and reliability have earned us the trust of local councils, government bodies, and public institutions across Oxfordshire. From maintaining secure networks to providing rapid hardware support, Computer Assistance has successfully delivered IT services under strict compliance and security standards. These contracts reflect not just our technical capability, but our reputation for integrity, confidentiality, and consistent service — values that align with the demands of the public sector.

2024

One-Man Operation

The business began as a one-man operation in a garage on Cowley Road, where I would drive to clients around Oxford and London...

1996

1000 Computers Fixed

By 1999 there were three of us working in the same garage. Having successfully repaired over 1,000 computers...

1998

First Business Premises

Across from the house I lived in at the time was a small grocery store where I regularly bought my groceries...

1999

Too Big For Business

Over the years, we realized that our space was becoming too small, and we wanted to present a more professional image...

2008

No Safer Place

We began hosting our clients’ data in our secure bank safe, moving servers into the facility to allow clients to back up their data...

2010

More Development

We began hosting our clients’ data in our secure bank safe, moving servers into the facility to allow clients to back up their data and run their web services from our servers.

2015

Open Despite COVID

When COVID hit, we remained open every day to support critical systems and clients. During this period, we grew to 27 staff members and served over 1,200 regular customers.

2020

Government Contracts

By this time, we had repaired over 20,000 computers, developed custom software for charities, and secured government contracts for IT support and development.

2024

Our Success
In numbers

Our dedication to exceptional service has translated into impressive results. With thousands satisfied customers and counting, Computer Assistance has carried out more than 34,000 devices, achieving a remarkable google score of 4.7. Our steady growth is a testament to our unwavering commitment to the highest standards of quality and professionalism, reflected in countless positive reviews and referrals from clients who trust us with their IT needs.

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Devices Repaired
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Get in Touch

Whether you have a question about our services, need immediate support, or want to discuss your IT strategy, our friendly team is here to help. Reach out to us today through our contact page, give us a call, or visit our office in Oxford. At Computer Assistance, your technology challenges are our priority, and we look forward to partnering with you to achieve your goals.

Trustworthy

Dealing with clients since 1996

World-Class Partners

Everyone from Microsoft to VMware

Reliable

Even when things don’t go right we go out of our way to fix it