Hacked and Locked Out of Facebook? How We Saved Liz’s Account

Imagine logging into Facebook to check your mates’ holiday pics, only to find “Incorrect Password” staring back—and then a lockout notice. That’s what happened to Liz Hopkins, an Oxford local, when hackers hijacked her account. Posts about dodgy crypto scams flooded her timeline, and Facebook shut her out for “suspicious activity.” Enter Phil at Computer Assistance—our IT hero who proved Liz was the real deal and got her account back in a flash. Here’s how we turned a digital disaster into a presto-perfect fix!

The Hacking Horror Story

Liz popped into our shop at 154 Oxford Rd, Cowley, in a panic. “My Facebook’s gone rogue—someone’s posting rubbish, and I can’t get in!” she said. Her password wouldn’t work, two-factor authentication (2FA) was bypassed, and Facebook’s security flagged her as a bot. Her account held 10 years of memories—photos, messages, her book club group—and losing it felt like a gut punch. The usual “Forgot Password” link? Useless—hackers had changed her recovery email. At Computer Assistance, Phil knew this was a job for the pros.

Phil’s IT Wizardry—Step by Step

Phil didn’t mess about—here’s how he cracked it:

Step 1: Gather the Evidence: Liz brought her driving licence and a recent bill to prove her identity—key for Facebook’s appeal process. Phil dug up old emails showing her account creation date (2012) and linked phone number.

Step 2: Crack the Hack: He checked her device—a 2019 MacBook Air—for malware with Malwarebytes, finding a sneaky keylogger that nabbed her password. A quick clean-up zapped it.

Step 3: Facebook Appeal: Phil used Facebook’s “Hacked Account” form (facebook.com/hacked), uploading Liz’s ID and a detailed note: “Account compromised, recovery email changed, legitimate owner since 2012.” He cross-referenced her IP logs from Oxford to seal the deal.

Step 4: Reset and Secure: Within 48 hours, Facebook emailed a reset link. Phil set a new password (“OxfordLiz25!”—strong, memorable), re-enabled 2FA with her phone, and added a backup code—just in case.

“Lost Access to Facebook? Restore Your Account with Our Professional Recovery Services!”

Need help? Contact Computer Assistance today.