Proactive IT Support in Oxfordshire and London
We support clients all around the world, but we specialise in Oxfordshire and London
We are a highly-rated and well-regarded technology services company serving Oxford and London. We specialise in providing top-notch IT support to small and medium-sized businesses as well as enterprises. We pride ourselves on keeping our clients’ tech support costs low and predictable, which is why we work tirelessly around the clock to keep their IT infrastructure and technology stack running smoothly and efficiently. Our comprehensive Oxford based IT support services, managed IT, and software development team can assist your company with all aspects of its digital strategy.
Outsourced Managed IT Support
IT support is an essential service for home users, businesses and organisations of all sizes. Computer Assistance IT support professionals provide technical assistance and support to users of computer systems, software, and other technology-related products. In addition we are experts at diagnosing and troubleshooting problems, providing guidance and training to users, and implementing and maintaining computer systems and networks.
Our IT support services start with our help desk which gives you access to IT experts who can answer questions and provide assistance with technical issues. This can include providing guidance on how to use specific software or hardware, troubleshooting errors and other technical problems, and assisting users with password resets and other account-related issues.
Another service we offer is to manage and maintain computer systems and networks. This can include installing and configuring hardware and software, monitoring system performance and security, and making sure that systems are up-to-date and running smoothly. Our IT support professionals will also be responsible for implementing backup and disaster recovery systems to protect data and ensure that systems can be quickly restored in the event of a failure or disaster.
In addition to providing technical support and assistance, Computer Assistance IT support professionals may also be involved in planning and implementing new technology projects. This can include evaluating and selecting new hardware and software, developing and implementing deployment and training plans, and coordinating with other teams and departments to ensure that projects are completed on time and within budget.
Support packages based on your budget and needs
Silver
IT Help Support Package
Dedicated Account Manager
No Nonsense Computer Support
Annual Reviews and a customised service for your business
All issues adhere to 4-hour SLA
Quick setup, satisfaction guaranteed
Gold
Advanced support package for a more inclusive support experience
Dedicated Technical Lead to recommend IT-related improvements to your business and its processes
All issues adhere to a 2-hour SLA, guaranteed
Account & Project management
Proactive server monitoring and many other bespoke options
Includes an initial IT audit and everything you need for total coverage
Platinum
Proactive maintenance, Emergency hardware loan service, IT software and inventory management
Live monitoring of all servers, strategic Infrastructure roadmap, IT Budgeting and Governance report
All issues adhere to a 1-hour SLA and are prioritised in our support queues
Complete customisation
Full-featured Support Package for in-depth monitoring and unparalleled service
Some IT Support Services We Offer
Need IT Help?
Does your business operate using the same old technology and the same old support strategy you had when you opened your doors?
24x7 IT Support
Don’t wait. We can be there even out of working hours. Our London IT Support Services can have a 20 Minute SLA
Network Support
It’s time to move on from a simple break/fix IT Support solution, our proactive, holistic IT Services keep your business running.
Business Telephony
We offer a full range of business telephony services and business mobile networking Solutions.
IT Digital Transformation
Is your IT working for your Company or is it holding you back? You can reap rewards from our fresh approach.
Office 365 Support
As a Microsoft Gold Partner, we can supply and support your Microsoft Office 365 solution.
Apple Repairs
We are one of the UK’s leading, certified Apple Mac repair centres, for Apple Mac repairs we will collect, repair and return your device.
Laptop Data Recovery
We provide professional data backup and recovery services to protect your files. Are your backups immutable, encrypted and replicated?
Hard Drive Destruction
Do you need data destruction? We can securely collect your hard drive, destroy its contents and return it to you with a certificate of destruction.
IT Network Support
Are you tired of dealing with frustrating technical issues that slow down your business and waste your time? Do you want to focus on running and growing your business, instead of worrying about technology? Our IT support services can help.
At Computer Assistance, we provide comprehensive IT support for businesses of all sizes. Our team of experienced and certified technicians can provide assistance with a wide range of technical issues, including hardware and software troubleshooting, network setup and management, and security and compliance.
With our IT support services, you can enjoy peace of mind knowing that your technology is in good hands. We offer 24/7 monitoring and support, so you can get help when you need it, no matter what time it is. Our team is committed to providing fast and friendly service, and we strive to resolve your technical issues quickly and efficiently.
In addition to providing technical support, we also offer a range of managed IT services, including cloud hosting, data backup and recovery, and IT consulting. With our managed services, you can offload the burden of managing your technology to us, and focus on what you do best – running your business.
If you are interested in learning more about our IT support services, please contact us today. We would be happy to provide a free consultation and discuss how we can help your business succeed. Don’t let technology hold you back – let us handle it, so you can focus on what matters most.
Complete IT Support
Our complete IT support service offers businesses comprehensive technical assistance and support. Our team of experienced and certified technicians can provide assistance with a wide range of issues, including hardware and software troubleshooting, network setup and management, and security and compliance. We offer 24/7 monitoring and support, and our team is committed to providing fast and friendly service. In addition to providing technical support, we also offer managed IT services, including cloud hosting, data backup and recovery, and IT consulting. With our complete IT support service, businesses can enjoy peace of mind knowing that their technology is in good hands.
Khalid23 March 2024Brilliant service will definitely recommend and go back if need. I went in to get my PSU replaced and GPU installed Easy quick phone conversations, quick email responses, fast technicians and one of the young lads opened the door for me when I had my hands full with the PC. Overall great customer service and reasonable pricing thanks so much. (I collected my PC on the 22nd March) -Luiz
Mike Smith14 February 2024great service and friendly staff, fixed my rechargeable battery pack on the spot
David Impey9 February 2024CA have been very helpful. Phil was a star at getting my Cubase system working. Couldn't have done it without him. Thanks, guys!
Margaret Mukherjee3 February 2024We received a very helpful service when our laptop wasn't working. Extremely friendly, fast and no nonsense. just common sense. Thanks so much for all your advice.
Geoffrey Mills31 January 2024Great service - again and as I've come to expect. Geoff Mills - Oxford
Keith LI20 January 2024People there are nice and thoughtful, excluding waiting for parts, amazing efficiency they got my laptop repair in 1 day.
Penny Latimer16 January 2024I called in with a keyboard that had an intermittent fault. Computer Assistance went above and beyond to help me whilst I was in the shop. I would definitely recommend using this service. Very friendly and efficient
RICHARD WATSON15 January 2024I find this office incredibly helpful. Unfortunately in this case the laptop was not repairable but they made every effort which I appreciate. They also answered questions very promptly on email.
Specialist IT Support Services
Virtualisation
Virtualisation is the process of creating a virtual version of a physical computer system, including its hardware and software components. This allows multiple operating systems and applications to run on a single physical server, reducing the need for multiple physical servers and increasing the efficiency of the system.
Microsoft Exchange Server Support
Need assistance with setup and maintenance of your Microsoft exchange server? Or are you looking for a mail solution that is vastly superior to your previous? We can help.
Web Development
Your first impression on the web is the most important for your customers. See how you can improve your conversions, sales and more with a tailored website.
Microdoft Office 365 Support
We don’t just sell you office 365, we also provide setup and maintenance, too. Modernize your office suite with office 365 business setup the way you want it.
Linux Support
We provide Linux support for all mainstream versions, including server variants. If you need guidance or support setting up your server for the first time, or improvements, we can help.
Consultancy
A good IT solution starts with a good, organised and structured approach. To get professional advice and complete your next IT solution, we are ready to advise, provide and maintain.
Home or Office Collection
We offer computers and laptops for hire; you can keep working while we repair your computer.
Rental Machines available
We can collect your broken device from your home or office, and return it to you once it’s repaired.
Data Transfer
We offer a safe and secure data transfer service to move your critical data to a new computer.
Trustworthy
Dealing with clients since 1996
Reliable
Every job we take, we take great pleasure in handling it
World-class partners
We’re partnered with everyone from Microsoft to VMware